Last updated: March 23, 2026

Due to the nature of our business (B2B, export, and food products), all sales are subject to the following conditions:

1. NO RETURN POLICY

All orders are final and non-returnable once confirmed.

2. REFUND ELIGIBILITY

- Incorrect items

- Verified quality defects

3. CLAIM PROCESS

Notify within 48 hours with supporting documentation.

4. RESOLUTION OPTIONS

Replacement, refund, or credit may be issued.

5. SHIPPING DAMAGES

Handled based on Incoterms and logistics provider responsibility.

6. NON-ELIGIBLE CASES

- Improper storage

- Customs delays

- Change of mind

-Force Majeure

7. CONTACT

info@cruzar.me

By placing an order, the client agrees to this policy.